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Google Voice Update Three-Way Calling Interface - ListenHub

Google Voice Update Three-Way Calling Interface

May 2

Fromtheverge

Google Voice update brings three-way calling, refreshed interface resembling Meet with transfer/add buttons. Currently rolling out to Workspace users, wider availability later.

Google Voice Gets an Update: Three-Way Calling and Refreshed Interface

Google is updating Google Voice after a long period of neglect.
The update includes a refreshed in-call interface with key call control buttons in a row.
The most notable new feature is the ability to start a three-way conference call.

New Call Interface Details

The new call interface looks more like Google Meet.
It features a "Transfer" button and an "Add" button.
The "Add" button changes to "Merge" when a second call is waiting.

How to Initiate a Three-Way Call

During an existing call, tap the "Add" button.
Select a contact from your list.
Google Voice will call the other person.
Merge the calls with a tap.

Notifications will appear to indicate when someone is on hold with button to switch between the calls.

Availability

The three-way calling update is currently on extended rollout (up to 15 days or longer).
Initially, it's only available to Google Workspace customers with a Voice Starter, Voice Standard, or Voice Premier subscription, as well as SIP Link Standard and SIP Link Premier customers.
The new interface will eventually be available to all Google Voice users, but iOS availability is not explicitly confirmed

Outline

Google Voice update brings three-way calling, refreshed interface resembling Meet with transfer/add buttons. Currently rolling out to Workspace users, wider availability later.

Google Voice Gets an Update: Three-Way Calling and Refreshed Interface

Google is updating Google Voice after a long period of neglect.
The update includes a refreshed in-call interface with key call control buttons in a row.
The most notable new feature is the ability to start a three-way conference call.

New Call Interface Details

The new call interface looks more like Google Meet.
It features a "Transfer" button and an "Add" button.
The "Add" button changes to "Merge" when a second call is waiting.

How to Initiate a Three-Way Call

During an existing call, tap the "Add" button.
Select a contact from your list.
Google Voice will call the other person.
Merge the calls with a tap.

Notifications will appear to indicate when someone is on hold with button to switch between the calls.

Availability

The three-way calling update is currently on extended rollout (up to 15 days or longer).
Initially, it's only available to Google Workspace customers with a Voice Starter, Voice Standard, or Voice Premier subscription, as well as SIP Link Standard and SIP Link Premier customers.
The new interface will eventually be available to all Google Voice users, but iOS availability is not explicitly confirmed

Script

Mia: So, I was reading something the other day about Google Voice getting a facelift? Three-way calling and a brand new interface – sounds kinda interesting. What's the lowdown?

Mars: Oh, it's long overdue, really. Google Voice had been, let's just say, neglected for a while. They've finally given it a decent makeover, especially the in-call interface – it actually makes sense now. But the real star is definitely the three-way calling.

Mia: Three-way calling? Like… conference calls, but without the hassle? I remember back in the stone age trying to do this on a landline. It was like juggling chainsaws.

Mars: You got it. Total circus. Trying to manage who was on hold, hoping you didn't accidentally hang up on someone. Now, it's way more streamlined, almost like Google Meet's call bar. Big, clear buttons: mute, keypad, speaker, transfer… and Add.

Mia: Add, huh? So that's how you bring in a third wheel? Or, you know, a vital team member? How does it actually work?

Mars: Okay, imagine you're chatting with Alice, and you realize Bob needs to jump in. You tap Add, find Bob in your contacts, Google Voice rings him up. When he answers, that Add button changes to Merge. One tap and BAM – three's company.

Mia: Sounds almost too easy. What about hold music? Or some kind of heads-up to keep you from wondering if someone’s actually still there?

Mars: They've thought of that. When you put someone on hold, you get a little notification pop up, sort of like a sticky note saying, Hey, Charlie's waiting, with a button to switch back and forth.

Mia: Nice! No more yelling Hold on, Bob! into the mic. I'm picturing it like flight information at an airport, Gate A, Gate B, now boarding.

Mars: Yeah, kind of. And the whole look is just cleaner. Instead of tiny little icons crammed in the corner, you have these big, easy-to-hit controls right where your thumb naturally sits.

Mia: I dig it. So, is this available for everyone right now, or are we talking one of those slow rollouts that take forever?

Mars: It's a staged rollout – Google calls it an extended rollout. Could take up to 15 days, maybe even a bit longer. And right now, it's just for Workspace customers on certain plans.

Mia: Workspace only? So my friend who uses the free version is out of luck?

Mars: For now, yeah. But the plan is to get it to everyone eventually. They haven't said exactly when iOS users will get it, though. Android might get it first.

Mia: Ah, typical Google, Android first. But I bet once they work out all the kinks, it'll hit all the platforms. So it sounds like a big improvement to Google Voice, making three-way calls way less of a headache.

Mars: Exactly!