Support

Contact

Technical support email: support@marswave.ai

Enterprise plans: For custom integrations and high-volume usage, see Enterprise Pricing or contact the support team directly.

When reporting an issue, please include:

• Full API request and response logs
• episodeId (when applicable)
• Error code and error message
• Expected behavior versus actual behavior

FAQ

Q: How do I get an API key?

Go to API Key settings and click Create API Key. See Authentication for details.

Q: Why do I get error code 21007?

The API key is invalid. Check:

• Authorization header format is Bearer $LISTENHUB_API_KEY
• API key is fully copied
• API key is still active

Q: What should I do when credits are insufficient?

• Purchase credit packs for permanent credits
• Upgrade your subscription plan for more monthly credits
• Enterprise users should contact the support team

Q: How do I know when a task is complete?

Poll the query endpoint. The task is complete when processStatus is success, or failed when it is failed. See the recommended polling strategy in Quick Start.

Q: What audio formats are supported?

• M3U8 streaming audio (recommended for real-time playback)
• MP3 full audio (recommended for download)

Glossary