Support & FAQ

8. Support

1. Documentation Resources

• Full API documentation
  • Chinese: https://docs.marswave.ai/openapi-user.html
  • English: https://docs.marswave.ai/openapi-user-en.html
• Credits guide: https://www.notion.so/ListenHub-278c70a104c480ada429d31d3c6d52be
• Product pricing: https://listenhub.ai/pricing

2. Contact

Technical support:

• Email: support@marswave.ai

Issue reporting: When reporting a technical issue, include the following:

• Full API request and response logs
• episodeId when applicable
• Error code and error message
• Expected behavior versus actual behavior

3. FAQ

Q: How can an API key be created?
A: Open API Keys settings, then create and save a new key.

Q: Why does code 21007 appear?
A: The API key is invalid. Check:

• Authorization header format: Bearer API_KEY
• API key value is copied correctly
• API key has not expired or been revoked

Q: What should be done when credits are insufficient?
A:

• Upgrade plan or purchase additional credits
• For enterprise accounts, contact support

Q: How can task completion be confirmed?
A: Poll the query endpoint. The task is completed when processStatus is success.

Q: Which audio formats are supported?
A:

• M3U8 streaming audio (recommended for playback)
• MP3 full audio (recommended for download)

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Appendix

A. Glossary

• RPM: Requests per minute
• SSE: Server-Sent Events
• M3U8: HLS streaming format
• Episode: Basic unit of generated content
• Speaker: Core voice parameter in generation. Key attributes include:
  • speakerId: unique speaker identifier
  • speakerName: display name
  • language: supported language type

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Thank you for using ListenHub OpenAPI.

For support requests, contact: support@marswave.ai